Agents are using AI. Their agencies mostly aren't – why?
insurancebusinessmag.comInsurance Business
Insurance agents are adopting AI tools individually, but their agencies are slow to implement AI systems at the organizational level. The gap suggests barriers in institutional adoption despite individual worker enthusiasm for the technology.
Why it mattersFor readers tracking AI adoption in enterprise settings, this reveals a common pattern: frontline workers drive tool adoption faster than management can standardize and integrate it, which has implications for how AI deployment actually happens in regulated industries.
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