Patients' frustration at GP surgery's AI receptionist
bbc.co.ukBBC
A GP surgery has implemented an AI receptionist system that is causing frustration among patients. The system handles initial patient interactions but appears to be generating dissatisfaction with its performance.
Why it mattersHealthcare deployments of AI are increasingly scrutinized for user experience and effectiveness; patient frustration with AI systems at the first point of contact could affect adoption and trust in AI-assisted healthcare services.
Read at bbc.co.uk