ElevenLabs’ CEO on margins, IPO timing, and telling customers they’re talking to a bot
techcrunch.comConnie Loizos
ElevenLabs' CEO discusses the company's business model focusing on AI voice technology for customer service, profitability margins, and IPO plans. The executive emphasizes the importance of transparency about AI voice usage with customers, particularly for customer service applications.
Why it mattersAs ElevenLabs potentially approaches an IPO at a $22 billion valuation, understanding the company's stance on transparency and disclosure practices reveals how a major AI voice provider plans to handle regulatory and ethical expectations around bot disclosure in customer interactions.
From the source: ElevenLabs powers the AI voice on the other end of a lot of customer service calls, and its CEO told me this week that businesses should probably tell you that — at least until getting a machine is what everyone expects anyway.Read at techcrunch.com